TERMS & CONDITIONS
Last updated: 6 October 2026
These Terms & Conditions apply to your use of leticiajcollins.com and to your purchase and use of products and services provided by Leticia J Collins.
By visiting leticiajcollins.com, purchasing a product or service, joining a membership, or otherwise using our website or services, you agree to these Terms & Conditions and our Privacy Policy.
Please read these Terms & Conditions carefully before purchasing or accessing any of our products or services. If you do not agree with these terms, you should not use this website or purchase our products or services.
If you have any questions, please contact hello@leticiajcollins.com.
SITE USE
Leticia J Collins (“Company”, “we”, “us” or “our”) is the owner and operator of leticiajcollins.com (the “Website”).
You must be at least 18 years old to use this Website or purchase our products and services.
The information provided through this Website is for general informational and educational purposes only.
You agree to use the Website lawfully and not to use it in any way that could damage the Website, interfere with another person's use of the Website, or violate any applicable law.
DEFINITIONS
For the purposes of these Terms & Conditions:
“Products and Services” includes any digital product, course, programme, membership, mentorship, directory, template, resource, event, event recording, workshop, service or other paid or free material made available by Leticia J Collins.
“Materials” includes, where applicable, written materials, videos, audio, training materials, templates, workbooks, downloads, databases, directories, login information and other resources supplied as part of a Product or Service.
“User”, “you” or “your” means any person who visits the Website, purchases a Product or Service, or accesses any of our Materials.
PURCHASES
When purchasing a Product or Service, you agree to provide accurate and complete information and confirm that you are authorised to use the payment method provided.
Prices may change at any time. Your purchase will be charged at the price displayed and agreed at the time of purchase, unless otherwise stated.
Additional terms may apply to individual Products and Services. Where additional terms are displayed on a sales or checkout page, those terms also form part of your agreement with us.
DIGITAL PRODUCTS AND ACCESS
Unless otherwise stated at the time of purchase, digital Products and Materials are provided for your individual use only.
The length of access provided will be stated on the relevant sales page, checkout page or within the Product itself.
Where a Product is sold with “lifetime access” or “access for the lifetime of the product”, this means access for the period during which that Product continues to be hosted and made available by us. It does not mean access for the lifetime of the purchaser.
We may update, modify, replace or retire Products and Services from time to time.
If we permanently retire a Product that was sold with lifetime access and access to that Product will end, we will provide affected customers with at least three months’ notice before access is removed.
During this notice period, you may continue to access the Product and save any Materials that were originally made available to you as downloadable resources.
This does not give you the right to download, copy, reproduce or retain Materials that were not provided as downloadable resources. All intellectual property restrictions continue to apply.
Products that rely on an actively maintained element, including directories, databases, communities or similar resources, may cease to be updated or available if the Product itself is retired. The same minimum three-month notice period will apply where the Product was sold with lifetime access.
We cannot guarantee uninterrupted access to Products or Materials at all times. Temporary interruptions may occur because of maintenance, technical issues or circumstances involving third-party platforms.
MEMBERSHIPS AND RECURRING PAYMENTS
Where you purchase a membership or another Product or Service with recurring billing, you authorise us and our payment providers to charge your chosen payment method at the agreed billing frequency until your subscription is cancelled.
You are responsible for all renewal payments unless you cancel in accordance with the cancellation policy below.
The price and billing frequency applicable to your membership will be shown when you purchase.
Where a membership includes access to Products, resources, a community, Slack workspace, directory or other membership benefits, access to those benefits is provided as part of your active membership unless otherwise stated.
MEMBERSHIP CANCELLATIONS
You may cancel your membership by following the cancellation process available through your customer account or by emailing hello@leticiajcollins.com.
All cancellation requests, payment-method changes and address changes should be made before your automatic renewal date.
If requesting cancellation by email, your request must be received at least three working days before your renewal date to allow sufficient time for processing. Requests received after this point may result in the next scheduled payment being processed.
Payments that have already been processed are non-refundable except where required by applicable law.
When you cancel your membership, your access to the membership and its associated benefits may be revoked immediately. This can include access to membership Materials, courses, directories, communities, Slack workspaces and other resources included as part of the membership.
Cancelling a membership does not give you lifetime or continued access to Materials that were provided as part of your membership unless we have expressly stated otherwise.
MENTORSHIP AND SERVICES
Where you purchase mentorship or another service, the specific scope, duration, communication methods and deliverables will be described on the relevant sales page, checkout page, agreement or onboarding materials.
You are responsible for making use of the service and submitting any questions, materials or requests within the applicable service period.
Unused access, support time, reviews or other elements of a service do not roll over beyond the agreed service period unless expressly stated otherwise.
We may establish reasonable boundaries around communication, availability, response times and the scope of support provided.
Mentorship, marketing guidance and other services are educational and strategic in nature. You remain responsible for all decisions made within your business and for implementing any advice or recommendations provided.
REFUND POLICY
All sales are final.
Due to the digital nature of our Products and Services and the immediate access that may be provided to Materials, we do not offer refunds, returns or exchanges unless expressly stated otherwise at the time of purchase or required by applicable law.
By purchasing a Product or Service, you agree to review the relevant sales page and purchase information before completing your order.
Where a payment plan is offered, selecting a payment plan does not convert the purchase into a monthly subscription unless expressly stated. You remain responsible for completing all instalments associated with the purchase.
Cancelling or failing to use a Product or Service does not remove your obligation to make any outstanding payments due under an agreed payment plan.
INTELLECTUAL PROPERTY
The Website and the Products, Services and Materials provided by us are owned by or licensed to Leticia J Collins and are protected by applicable copyright, trademark and other intellectual property laws.
When you purchase or receive access to a Product or Service, you receive a limited, non-exclusive, non-transferable licence to use the Materials for your own personal or internal business use.
Unless we expressly give you permission, you may not:
reproduce, copy, distribute, resell or share our Materials;
give another person access to a Product using your account or login details;
modify our Materials and redistribute them as your own;
use our Materials to create a competing product, course, resource, membership or service;
upload or distribute our Materials on another website, platform, database or file-sharing service.
Purchasing a Product or Service does not transfer ownership of any intellectual property to you.
Where a resource expressly grants additional usage rights, such as templates intended to be adapted for your own business, those specific permissions will apply.
USER ACCOUNTS AND ACCOUNT SECURITY
Where an account is required to access a Product or Service, you are responsible for maintaining the confidentiality of your login information and for activity carried out through your account.
You must not share your account or login details with another person unless we have expressly permitted this.
We reserve the right to suspend or terminate access where we reasonably believe an account is being shared, our intellectual property is being misused, these Terms have been materially breached, or access is otherwise being used unlawfully.
USER CONTRIBUTIONS
If you voluntarily provide a testimonial, review, comment, feedback or other content to us, you confirm that you have the right to provide that content.
Where you give us permission to use a testimonial, review or other contribution for marketing purposes, we may reproduce it on our Website, sales pages, emails, social media or other promotional materials.
Any personal information contained within user contributions will be handled in accordance with our Privacy Policy.
NO GUARANTEES
We do not guarantee any particular business, marketing, audience, financial or other result from using our Website, Products or Services.
Examples, testimonials, case studies and results shared by us represent individual experiences and should not be interpreted as a promise that you will achieve the same or similar results.
Your results depend on numerous factors outside our control, including your circumstances, decisions, implementation, audience, business model and market conditions.
NOT PROFESSIONAL ADVICE
Our content, Products and Services may include business, marketing and educational information, but they do not constitute legal, financial, accounting, tax or other regulated professional advice.
You are responsible for obtaining appropriate professional advice where necessary and for making your own business decisions.
RELIANCE ON INFORMATION
We make reasonable efforts to provide useful and accurate information, but information can become outdated and we cannot guarantee that everything provided through the Website or our Products and Services will remain complete, accurate or current.
You are responsible for deciding whether information is appropriate for your particular circumstances.
AFFILIATE LINKS
Our Website, emails, Products or Materials may contain affiliate links.
Where applicable, we may receive a commission or other benefit if you purchase through one of these links. Affiliate relationships will be disclosed where appropriate.
The inclusion of an affiliate link does not alter the price you pay unless otherwise stated.
THIRD-PARTY LINKS AND SERVICES
Our Website and Materials may link to websites, platforms, products or services operated by third parties.
We do not control these third parties and are not responsible for their content, availability, policies, security or performance.
Your use of third-party services is subject to the terms and policies of the relevant provider.
WEBSITE AND PRODUCT AVAILABILITY
We may change, update, suspend or discontinue parts of the Website at any time.
We cannot guarantee that the Website, Products, Materials or third-party platforms used to deliver them will always be available without interruption.
We are not responsible for temporary downtime or access issues caused by events outside our reasonable control.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental, special or consequential losses arising from your use of, or inability to use, the Website, Products or Services.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Where liability cannot lawfully be excluded, our liability will be limited to the extent permitted by applicable law.
INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold us harmless from claims, losses or expenses resulting from your unlawful use of the Website, Products or Services, your infringement of another person's rights, or your material breach of these Terms.
FORCE MAJEURE
We are not responsible for delays or failure to perform obligations where this results from circumstances reasonably outside our control, including natural disasters, serious illness, war, civil disturbance, strikes, internet or platform outages, or failures of third-party services.
CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes to our business, Products and Services, technology, legal requirements or business practices.
The date at the top of this page will show when the Terms were most recently updated.
Where a change materially affects the terms of an existing purchase or ongoing service, we will take reasonable steps to notify affected customers where appropriate.
Your continued use of the Website following general updates to these Terms constitutes acceptance of the updated Terms.
GOVERNING LAW
These Terms and any dispute or claim arising from them will be governed by applicable law.
Nothing in these Terms affects any mandatory rights you may have as a consumer under applicable law.
SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect.
ENTIRE AGREEMENT
These Terms & Conditions, our Privacy Policy, and any additional terms expressly provided when purchasing a particular Product or Service constitute the agreement between you and Leticia J Collins in relation to that Product or Service.
CONTACT
If you have questions about these Terms & Conditions, please contact:
Leticia J Collins
Email: hello@leticiajcollins.com